User’s satisfaction with Universal Design Strategies implementation in Urology Hospitals in Abuja, Nigeria

Abstract

The goal of universal design is to create spaces that are inclusive and accessible to everyone, regardless of age, ability, or disability. In order to provide fair access to healthcare services and improve the patient experience overall, healthcare facilities must implement universal design principles. This study explores the implementation and effectiveness of Universal Design (UD) principles in three urology hospitals in Abuja: Zenith Urology Hospital, Kelina Urology Hospital, and the National Hospital Urology Clinic. Through user satisfaction data from 110 participants, it assessed the success of these hospitals in providing accessible, inclusive environments. The research methodology employed was the quantitative approach, this was done through the use of questionnaires to be able to get the full perspective when carrying out field work. The findings reveal that 52.7% of users reported high satisfaction with the design, indicating that key UD elements, such as ease of movement, accessibility to entrances, and the availability of public conveniences, were generally well-received. Zenith Urology Hospital, in particular, scored highest in ease of entrance access and public convenience locations. However, 43.6% of users rated their experience as moderate, identifying areas for improvement, such as general accessible vertical navigation at Kelina Urology Hospital and more intuitive signage. A smaller portion of users (6.3%) expressed dissatisfaction, highlighting specific challenges for those with more complex accessibility needs. This suggests that while the design implementation is largely effective, there is room to enhance user experience by addressing remaining barriers in all the selected hospitals. The study underscores the importance of refining design elements. The study achieved useful data that can serve as a user satisfaction consideration checklist for universally designed hospitals and other public buildings.